Quick check
Guess first, no penalty. A study of real AI use at work names one IT support task as the main one AI is used for. Which one?
The help desk (the team people call when tech breaks) gets the same questions every day: passwords, printers, the VPN (the app that connects a laptop to the office network).
Anthropic's study Labor market impacts of AI (5 March 2026) measured which tasks people really use Claude for at work. Its Figure 3 puts computer user support specialists at 46.8% of core tasks covered.
"Covered" means AI is used for that task, not that the job is gone. Answering a question is one task. Finding out why a whole floor lost the network is another.
Sort it
Can AI draft it, or does it need you?
Card 1 of 4
Tap a group below, or drag the card onto it.
Worked example
Step by step
One ticket, "Outlook keeps asking for my password", split between AI and you.
Step 1 of 4: AI drafts
Step 1 of 4
AI drafts
Five steps to clear the saved password and sign in again.
Fill the gaps
Fill the gaps in the split.
The split
AI can . You still , and you .
Try it
Your steps, about 2 minutes
- 1.Pick one open ticket that's a common how-to question. Remove names, ask an AI tool for the reply steps, and fix any step that doesn't match your setup. That's a reply ready to send.2 min