Check identity before any reset

Module 3: The tasks that stay human

Course outline

Quick check

Guess first, no penalty. A caller says she's the finance director, locked out and boarding a flight in 15 minutes. She needs her sign-in reset now, and she sounds right. What do you do?

Reset it, she's senior and in a hurryRun your identity check, like calling her back on the number in the staff directory, even though she's in a hurryAsk her a question you can answer from her public profile

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