Petit test
Guess first, no penalty. A study of real AI use at work names one IT support task as the main one AI is used for. Which one?
The help desk (the team people call when tech breaks) gets the same questions every day: passwords, printers, the VPN (the app that connects a laptop to the office network).
Anthropic's study Labor market impacts of AI (5 March 2026) measured which tasks people really use Claude for at work. Its Figure 3 puts computer user support specialists at 46.8% of core tasks covered.
"Covered" means AI is used for that task, not that the job is gone. Answering a question is one task. Finding out why a whole floor lost the network is another.
Classez
Can AI draft it, or does it need you?
Carte 1 sur 4
Touchez un groupe ci-dessous ou faites-y glisser la carte.
Worked example
Étape par étape
One ticket, "Outlook keeps asking for my password", split between AI and you.
Étape 1 sur 4 : AI drafts
Step 1 of 4
AI drafts
Five steps to clear the saved password and sign in again.
Complétez les trous
Fill the gaps in the split.
The split
AI can . You still , and you .
Try it
Vos étapes, environ 2 minutes
- 1.Pick one open ticket that's a common how-to question. Remove names, ask an AI tool for the reply steps, and fix any step that doesn't match your setup. That's a reply ready to send.2 min