The family member on the phone

Module 3: The calls that stay with people

Course outline

This lesson isn't in your language yet, so here it is in English.

Quick check

Guess first, no penalty. A caller says she's a patient's daughter and asks for his test results. She knows his date of birth. Nothing on his record says she can receive information. What do you do?

Share the results, since she knows his date of birthFollow your organization's steps, share nothing you're not sure you may share, and offer a way forwardAsk an AI chatbot whether you can share

The rest of this lesson is part of Learn Pro

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