Guess first, no penalty. You need a decision that's above your authority. Which message gets answered fastest?
To escalate means to take a problem to someone with more authority because you can't, or shouldn't, decide it yourself. It isn't passing the problem on. A good escalation arrives with the work done.
The rest of this lesson is part of Learn Pro
The first module of every course is free. Learn Pro opens every lesson in every course for $10 a month. All JobRise tools stay free.