The family member on the phone

Modul 3: The calls that stay with people

Kursübersicht

Diese Lektion gibt es noch nicht in deiner Sprache, deshalb hier auf Englisch.

Kurzer Check

Guess first, no penalty. A caller says she's a patient's daughter and asks for his test results. She knows his date of birth. Nothing on his record says she can receive information. What do you do?

Share the results, since she knows his date of birthFollow your organization's steps, share nothing you're not sure you may share, and offer a way forwardAsk an AI chatbot whether you can share

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