What AI does in social media today

Module 1: What AI already does in social media

Course outline

Quick check

Guess first, no penalty. You manage social for a coffee chain. Which task do you hand to AI first?

Anthropic's 2026 study of how AI is used at work doesn't list social media managers in its Figure 3, "Most exposed occupations". So here are the tasks instead.

TaskAI does todayYou keep
CaptionsDrafts versions in different lengths and tonesThe brand voice and the final words
RepurposingTurns a blog post into a carousel outlineWhich idea is worth posting
CommentsSorts questions from complaintsComplaints and anything sensitive
ReportsSummarizes an analytics exportWhy the numbers moved

Scheduling tools then put the posts out. In Meta Business Suite, Meta says, "You can also create or schedule posts, stories and ads for your business" (Meta). Scheduling is where AI drafts go public, so your last check happens before it.

Your first win: captions in your voice

A prompt is the message you type into the tool.

Write 5 Instagram captions for our new oat milk latte, in stores Monday.
Our voice: warm, a little playful, no slang, at most 2 emojis.
Here are 3 past captions that did well: [paste].
Keep each one short. Don't add prices, dates or health claims.

Fill the gaps

Fill the gaps so the captions sound like you.

Prompt

Our voice: . Here are : [paste]. Don't add .

Try it

Your steps, about 2 minutes

0 of 1
  1. 1.Run the prompt for one post going out this week, with 3 of your own past captions. Edit the best version. Save the prompt in a new document called "social AI kit". You'll add to it in each lesson of this module.2 min

Practice

Question 1 of 3

Your AI captions sound like every other brand. What's the most useful change to your prompt?

AI tutor

Ask about this lesson and get coached through the Try it task. The tutor is part of Learn Pro.

See Learn Pro