Quick check
Guess first, no penalty. You ask an AI tool to compare two kettles for a customer. Which line in your request does most to stop a wrong answer?
AI chat tools (apps that write answers to what you type) on a phone can compare two products from their spec sheets. A spec sheet is the maker's list of a product's details, like size, power and features.
A prompt for a product question
A prompt is the message you type into the tool. Here is one that works when you have a minute and the spec sheets.
A customer wants a kettle for a small office of 8 people.
Here are the spec sheets for the two kettles we stock: [paste].
Compare capacity, power and auto shut-off in a short table.
Use only the spec sheets. Write "not listed" if a detail is missing.Then check the box or the shelf label before you answer the customer.
The last two lines of that prompt do the most work. They make the tool less likely to fill gaps with guesses, which is where wrong product answers come from. They don't rule guesses out, so you still check the label.
Fill the gaps
Fill the gaps so the tool sticks to the facts you gave it.
Prompt
A customer wants a kettle for . Here are the spec sheets for the two kettles we stock: [paste]. Compare capacity, power and auto shut-off in a short table. Use only . Write if a detail is missing.
Try it
Your steps, about 2 minutes
- 1.Pick two similar products from your section. Write a prompt like the one above, with the customer's need, "use only the spec sheets" and "not listed". Try it in a tool your store allows, then check one detail against the label.2 min