What stays yours on the shop floor

Module 1: What AI already does in your job

Course outline

Quick check

Guess first, no penalty. You have five minutes at the end of your shift. Which task is the best fit for an AI tool your store allows?

What stays yours

Reading the person in front of you. A customer who is rushed, confused, buying a gift or close to losing their temper needs a different answer. You can see that from across the aisle in a way no chatbot (a program that answers typed questions) can.

The checks with legal weight. An age check on alcohol or other age-restricted items is your call, not the machine's. So is spotting a spill, a blocked exit or someone filling a bag without paying.

The physical store. The real count on the shelf, a display that looks right, a regular who always asks for you by name. None of that runs on a spec sheet (the maker's list of product details).

Sort it

Sort each card: is it what AI does today, or what you still own?

Card 1 of 8

Working out what a confused customer actually needs

Tap a group below, or drag the card onto it.

      AI drafts, you keep what matters

      A handover is the note for the next shift. An AI chat tool is an app that writes answers to what you type, and a prompt is the message you type into it. This prompt gives the AI the drafting and leaves the judgment with you:

      Turn my notes below into a short handover for the next shift.
      Keep every safety issue and every promise to a customer.
      Plain words, under 80 words.
      
      Notes: [paste your notes, with no customer names]

      Fill the gaps

      Fill the gaps so the draft is safe to use.

      Prompt

      Turn my notes below into a short handover for the next shift. Keep every . Notes:

      Try it

      Your steps, about 1 minutes

      0 of 1
      1. 1.Look at your notes from your last shift. Mark the safety items and customer promises an AI summary would have to keep. Next time, use the prompt above with a tool your store allows, and note what the AI missed.1 min

      Practice

      Question 1 of 3

      The system suggests ordering 0 units of a phone charger because it shows 4 in stock. The shelf and the stockroom are empty. What is your part?

      AI tutor

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