Follow through on what you promise

Module 2: The tasks that stay human

Course outline

Quick check

Guess first, no penalty. A customer writes an angry email in capital letters about a late delivery. Which first reply works best?

Ask them politely not to use capital letters so you can help them better.Name the late delivery and what it affected, say sorry for it, and give one specific next step with a time.Send the AI draft that thanks them for their patience and says the team is looking into it.Wait a day so they have time to calm down before you reply.

Often the anger is about the second failure, not the first.

The rest of this lesson is part of Learn Pro

The first module of every course is free. Learn Pro opens every lesson in every course for $10 a month. All JobRise tools stay free.