Send the fix back so the bot learns

Module 2: The tasks that stay human

Course outline

Quick check

Guess first, no penalty. In a handoff from the bot to you, which step is the easiest one to skip?

Reading the chat before you replySolving the problem or setting a next stepTagging the reason and flagging the article the bot used

Every handoff is a free bug report. A handoff is the moment the bot (the AI that answers customers first) passes a chat to a person.

The first module of every course is free. Learn Pro opens every lesson in every course for $10 a month. All JobRise tools stay free.