Write down the reason for an exception

Module 2: The tasks that stay human

Course outline

Quick check

Guess first, no penalty. You made a refund exception within your own limit. What makes it easiest for your lead to back you later?

A short ticket note: the exception, why, the risk check, and the cost if you're wrongNothing, since it was within your limitA note that says "Customer was nice, approved"

Write down why you made an exception, so your lead can see the reasoning and back you.

The rest of this lesson is part of Learn Pro

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