Memory helps you and works against you

Module 4: Privacy and safe use at work

Course outline

Quick check

Guess first, no penalty. Your chatbot (an AI chat tool) can remember things across chats. What's a good thing to let it remember?

Memory features make a chatbot more useful over time. It can remember your role, your writing style or the product you work on, so you don't repeat yourself in every chat.

That same memory can store things you did not mean to keep. A customer complaint, a salary detail or a half-finished idea about a colleague can sit in memory and be reused later in the wrong chat.

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