Write strong resume bullets: the X-Y-Z formula

Module 1: Resume and ATS keywords

Course outline

Quick check

Guess first, no penalty. Your resume (the document that lists your work) has the line "Answered customer emails". Which rewrite is strongest, if the numbers are real?

Each line under a job on your resume is a bullet. If your bullets read like a job description, recruiters skim past them.

A strong bullet has three parts: an action verb, what you did, and a result. Add a number when you have a real one.

Laszlo Bock, who ran hiring at Google, popularized a simple shape for this, the X-Y-Z formula: accomplished [X] as measured by [Y] by doing [Z]. In plain words: the result, the number that proves it, and how you did it.

Before and after

Switch between weak and strong bullets.

Weak

Customer support: Responsible for handling customer complaints Software: Worked on the checkout page and fixed bugs Marketing: Ran social media and created engaging content Fresher, college project: Worked on a college attendance project

Each strong bullet starts with a verb, says what was done and gives the proof. The numbers here are examples. Yours must be real.

Fill the gaps

Build one strong bullet from the X-Y-Z parts.

Bullet

late invoice payments from by .

Cut the words that give AI away

Some words make a bullet read as machine written. Strip them out:

Instead ofWrite
spearheadedled, built, ran
results-drivendelete it and state the real result
dynamicdelete it
passionatedelete it
responsible forstart with the verb you actually did

Try it

Your steps, about 1 minutes

0 of 1
  1. 1.Pick 3 bullets on your resume you're not happy with. For each, mark what's missing: the verb, the result or a real number.1 min

Practice

Question 1 of 2

You ask AI to rewrite a customer support bullet. It returns: "Spearheaded a dynamic, results-driven support function, reducing complaints by 60%." You never measured complaint volume. What is the best next step?

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