Quick check
Guess first, no penalty. A recruiter (the person who screens applicants) searches the ATS (the software that stores applications) for "customer success". Your resume (the document that lists your work) never uses that phrase. What happens?
Recruiters search and filter by job title, skill keywords, location and years of experience. If the parsed text of your resume (the text the ATS pulled from your file) does not contain those words, you simply do not appear in the results.
Use the words in the job ad
Recruiters search with the words in the job ad. The next lesson shows you how to pull those words out of a job post.
If the ad says "customer success" and your title was "Client Relationship Lead", put the phrase "customer success" in your summary or skills list, as long as it describes your work. Don't invent experience you don't have.
Before and after
The ad asks for "customer success". The work fits. Switch to see the honest fix.
Before
SKILLS: Client relationships, Zendesk, written communication
Fill the gaps
You did B2B sales and used a CRM every day. Fill the gaps in your skills line.
Skills line
SKILLS: , , account management
You can check your resume against a real job description with the free ATS checker.
Try it
Your steps, about 2 minutes
- 1.Open the free ATS checker, add your resume and paste the job description you copied. Note your score and the missing keywords it lists. Keep that list for the next lesson.2 min