Quick check
Guess first, no penalty. A guest left a one-star review that says the room was dusty. You want a reply. What is the best use of AI?
Guest messages and review replies take time, and a bad one costs more than time. A review reply is public, and every future guest reads it. A pre-arrival email or a reply to a question has to be clear and correct too.
AI is good at the wording. You still own the facts and the promises. A prompt is the message you type into the tool, so put in the facts you've confirmed, and nothing else.
Good wording, checked facts
Draft a public reply to this review. Under 60 words. Warm and calm, with no excuses.
Thank the guest. Say we're sorry the room didn't meet their standard. Invite them to contact the front desk.
Don't mention any detail we haven't confirmed.
Review: "The room was dusty and the shower was slow."
Facts housekeeping confirmed: the room was cleaned twice on Tuesday. The shower issue is not confirmed.Your turn
Fill the gaps
Fill each gap so the draft is calm and uses only what's confirmed.
Prompt
Draft a public reply to this review. Under . . Invite the guest to . Don't mention any detail we .
Try it
Your steps, about 2 minutes
- 1.Pick one real review or guest message from last month. Draft a reply with AI, then check every fact against the record before you post or send.2 min