Quick check
Guess first, no penalty. A guest is angry about a noisy night and wants a refund. Your AI draft says "We're happy to refund you in full." What do you do?
Some messages can't be left to a draft. An upset guest, a refund, a complaint about a colleague, a legal threat, or someone unwell or in distress: these need a person who can listen, decide and take responsibility.
AI can still help after the call. A prompt is the message you type into the tool, and you can use one to put your notes in order for the manager. It shouldn't be the voice that speaks first.
Facts for the manager, not words for the guest
Summarize these notes for my manager. Facts only, in time order: what the guest said, what we did, what they asked for, and what is still open.
No advice, no apology wording and no promises.
Notes: A guest reported bar noise until 1 am. We offered a drink voucher. The guest asked for a refund of one night. Not decided yet.Your turn
Fill the gaps
Fill each gap so the tool only organizes the facts.
Prompt
Summarize these notes for my manager. Facts only, in : what the guest said, what we did, what they asked for, and what is . No , no apology wording and no .
Try it
Your steps, about 2 minutes
- 1.Write one upset-guest case from your work as facts only, in time order, and save it for your manager. Don't use AI for the guest's reply.2 min