Quick check
Guess first, no penalty. A guest asks, "Can your restaurant guarantee my baby's food has no peanut traces?" What do you do?
Knowing when not to use AI is part of the job. Don't use it for allergens, legal claims, safety incidents, disputes between staff, or anything about a guest's health. Don't use it for any answer that depends on a record the tool can't see, such as a booking, a stock count or a kitchen sheet.
Use AI for the words around that work, and keep the decision with the person who owns it.
Three questions before you paste
Step by step
Before you paste anything into an AI tool, ask three questions.
Step 1 of 3: Does the answer need a record the tool can't see?
Step 1 of 3
Does the answer need a record the tool can't see?
If yes, check the record yourself first.
Your turn
Fill the gaps
Fill each gap in the three questions.
Checklist
If the answer needs a record the tool can't see, . If a wrong answer would hurt someone or cost money, . If private guest details are in the text, .
Try it
Your steps, about 1 minutes
- 1.Copy the three questions into your note. Next time you draft a guest reply, answer them before you paste anything.1 min