Check what your employer allows

Module 1: What AI already does on a hotel or restaurant shift

Course outline

Quick check

Guess first, no penalty. Your manager hasn't said which AI tools staff may use. You want to try one on guest replies. What comes first?

Before any AI tool touches work text, find out what your hotel or restaurant allows. Some places give staff one approved tool. Some block free apps. Some have written rules on guest data, room notes and internal memos.

These rules are yours to follow, even when a free tool would be faster. An AI chat tool is an app where you type a request and read a reply. A short message to your manager gets you the answer. Save the answer in a note you keep.

A worked example

Hi Sam, I'd like to use an AI chat tool for drafting guest replies and shift notes. Which tool is approved for staff? What must I keep out of it, such as guest names and card details?
Thanks, Lin

Your turn

Fill the gaps

Fill each gap in the message to your manager.

Message

Hi Sam, I'd like to use an AI chat tool for . Which tool is ? What must I , such as guest names and card details?

Try it

Your steps, about 2 minutes

0 of 1
  1. 1.Send this message to your manager, or your own version of it. Save the answer in your note.2 min

Practice

Question 1 of 2

A colleague says, 'Everyone uses the free app, so it's fine for guest emails.' What is the right reply?

AI tutor

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