Quick check
Guess first, no penalty. A translation tool turns a guest's message into English. Which message must a person confirm with the kitchen or front desk before you reply?
Guests write in many languages, and a translation tool (software that turns text from one language into another) gets you most of the way. But it can turn a time, a number or a yes into the wrong thing. Meaning matters more than word-for-word accuracy.
A prompt is the message you type into the tool. Give it the full guest message, and ask it to flag what it isn't sure of.
The translation is a draft, not the answer
Translate this guest message word for word. Mark any word you're not sure of with the word UNCLEAR.
Message (Portuguese): "Posso fazer check-out às 13h? Preciso de um berço para o meu filho."
Give the translation first, then a list of requests with the time and the number of items.Your turn
Fill the gaps
Fill each gap so the translation is checked, not trusted.
Prompt
Translate this guest message word for word. Mark any word that is with the word UNCLEAR. with the front desk before you reply. Never until the request is confirmed.
Try it
Your steps, about 2 minutes
- 1.Take a guest message in another language, or ask a colleague who reads it. Run the translation request above, then mark each time, number and request that a person must confirm.2 min